Terms of Service

Acceptance of Terms

Welcome to MVP OPS. By accessing or using our website at mvpops.com ("Website") or engaging our consulting services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

These Terms constitute a legally binding agreement between you and MVP OPS ("we," "our," or "us").

Description of Services

MVP OPS provides workflow automation consulting and implementation services, including but not limited to:

• Workflow architecture design and optimization
• Smartsheet implementation and configuration
• AI agent development and integration
• Business process automation
• System integration consulting
• Training and documentation

Specific deliverables, timelines, and terms for individual projects are defined in separate service agreements or statements of work.

Use of Website

You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Website
• Interfere with or disrupt the Website or its servers
• Use automated systems to access the Website without permission
• Transmit any malicious code, viruses, or harmful content
• Collect or harvest personal information of other users

User Responsibilities

When engaging our Services, you agree to:

• Provide accurate and complete information as requested
• Maintain the confidentiality of any account credentials
• Notify us promptly of any unauthorized use of your account
• Cooperate with reasonable requests for information needed to deliver Services
• Obtain necessary approvals and access rights for systems we work with
• Review and provide timely feedback on deliverables

Intellectual Property

Our Content

All content on our Website, including text, graphics, logos, images, and software, is the property of MVP OPS or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

Client Deliverables

Unless otherwise specified in a service agreement, clients retain ownership of their data and receive a license to use any custom solutions developed for them. We retain ownership of our methodologies, frameworks, and pre-existing intellectual property.

Feedback

Any feedback, suggestions, or ideas you provide about our Website or Services may be used by us without any obligation to you.

Confidentiality

We understand that our work may involve access to confidential business information. We commit to:

• Treating client information with appropriate confidentiality
• Using client information only for the purpose of delivering Services
• Not disclosing confidential information to third parties without consent

Specific confidentiality terms may be detailed in individual service agreements.

Payment Terms

Payment terms for Services are specified in individual service agreements or proposals. General terms include:

• Fees are due as specified in the applicable agreement
• Late payments may be subject to interest or service suspension
• All fees are non-refundable unless otherwise stated
• Prices are subject to change with reasonable notice

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from these Terms or our Services shall not exceed the fees paid by you in the twelve months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, data, business opportunities, or goodwill

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Website will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content

We do not guarantee specific results from our Services. Past performance and case studies are not guarantees of future results.

Indemnification

You agree to indemnify and hold harmless MVP OPS and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website or Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content or data you provide to us

Termination

We may terminate or suspend your access to the Website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Termination of Services is governed by the applicable service agreement. Upon termination, provisions that by their nature should survive will remain in effect.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the appropriate courts.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Website or Services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us: